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Privacy Policy

Last updated: 19 July 2026. When you trust us with your child's care, you also trust us with sensitive personal information. This page explains how OT Cloud Therapy Center collects, uses, and protects that information, in line with India's Digital Personal Data Protection Act, 2023 (DPDP Act).

At OT Cloud Therapy Center, we recognise that your child's developmental information is deeply personal. We are committed to handling every piece of data you share with us responsibly, lawfully, and only for the purpose of providing quality pediatric therapy and care.

1. Information We Collect

To provide our services and stay in touch with you, we may collect:

  • Personal details — names, date of birth, and contact information for the child and parent or guardian.
  • Clinical information — your reasons for reaching out, areas of concern, assessment notes, and any reports you choose to share.
  • Booking details — preferred appointment times, preferred contact method, and messages you send through our forms, call, or WhatsApp.
  • Basic technical data — such as your browser type and general usage information, collected to keep our website working well.

2. Appointment & Clinical Records

Enquiries submitted through our website are stored so our team can respond to you and arrange your child's assessment. Access is limited to our therapists and clinical administrators who need it to support your family.

We keep records only for as long as they are needed to care for your child or to meet applicable legal and healthcare requirements, after which they are securely removed.

3. WhatsApp & Communication

We offer WhatsApp and phone as convenient ways to reach us for scheduling and general questions. Please note:

  • Detailed clinical results and diagnoses are shared during sessions or through appropriate channels — not through routine WhatsApp messages.
  • We contact you only about your enquiry and your child's care, and you can ask us to stop at any time.
  • WhatsApp provides its own end-to-end encryption; messages you send are also subject to WhatsApp's own privacy terms.

4. Cookies & Analytics

Our website may use cookies to help it function and to understand, in aggregate, how visitors use our pages so we can improve them. We do not sell your personal information to advertisers.

You can manage or disable cookies through your browser settings, though some parts of the site may work less smoothly if you do.

5. Your Rights as a Parent

Under the DPDP Act, 2023, you have meaningful control over your family's data, including:

  • Access — ask what information we hold about you and your child.
  • Correction — have inaccurate or outdated details corrected.
  • Erasure — request deletion of data we no longer need to keep.
  • Withdraw consent — change your communication preferences at any time.

To exercise any of these rights, simply contact us using the details below.

How we protect your information

We use reasonable technical and organisational safeguards to keep your data secure — including restricted access, secure connections for information sent through our website, and careful handling of records. We review our practices regularly to keep your family's information safe.

6. Security & Data Storage

Your information is stored using trusted service providers and protected with access controls appropriate to its sensitivity. Where any information is processed by a third party on our behalf, we take care to ensure it is handled securely and only for the purposes we permit.